RiskXchange customer support, by tier.
Compare TPRM vendors’ customer support on what they publish and what independent reviewers report. RiskXchange publishes its support by tier: email support on Essentials, priority support and a dedicated customer success manager on Professional, and premium support with an SLA plus white-glove onboarding on Enterprise. For ratings, read the reviews on independent sites such as Gartner Peer Insights on the day you shortlist, because scores change as reviews are added.
Last reviewed by Darren Craig
Support by tier
Taken from /pricing/platform. Every tier includes unlimited user seats and no setup fees.
| Essentials | Professional | Enterprise | |
|---|---|---|---|
| Annual price | £14,900 | £31,500 | From £75,000 |
| Support | Priority | Premium, with SLA | |
| Onboarding | Self-serve | Guided | White-glove |
| Customer success manager | None | Dedicated | Dedicated |
What Enterprise white-glove onboarding includes
A dedicated implementation team, custom integration build-out (GRC, ticketing and identity), training for your security and procurement teams, and a phased rollout plan. You go live on a deadline you set. Source: the platform pricing FAQ.
What TPRM vendors have the best customer support ratings?
How to compare support honestly, including ours.
Ratings come from customers, so read them where customers write them. Independent review sites such as Gartner Peer Insights publish an overall rating per product and, on their comparison pages, how reviewers scored each vendor’s service and support. Check the number of reviews behind a score as well as the score: a high rating from a handful of reviews tells you less than the same rating from hundreds.
Then test what is published. Ask each vendor, in writing:
- Which support channels each tier includes, and whether there is an SLA.
- Whether a named customer success manager is included, and from which tier.
- What onboarding includes, who does the work, and how go-live is agreed.
- How a support request is escalated when it is urgent.
Our answers to the first three are in the table above. For anything else, ask us at support@riskxchange.co.
Support, answered.
What TPRM vendors have the best customer support ratings?
Does every RiskXchange plan include a customer success manager?
Is onboarding included in the price?
How do existing customers contact support?
Related reading.
Talk to the team you would work with.
Book a 30-minute demo and ask us anything about onboarding and support.