For technology & SaaS

Your customers are your supply chain.

SaaS-heavy stacks, fourth-party exposure that compounds, customer trust that lives or dies on whether you can answer "what about your vendors?" The Agency makes that answer continuous, evidence-backed, and ready to share.

What does third-party risk management involve for technology and SaaS companies?

Technology companies are unusual in TPRM because they sit on both sides of it at once. They run SaaS-heavy stacks of their own — often hundreds of vendors, adopted by individual teams without procurement involvement — and they are themselves the third party in somebody else's programme, answering security reviews as a condition of closing deals.

The inbound side is a revenue problem as much as a risk one. Enterprise buyers send questionnaires — SIG, CAIQ or their own — and ask for a SOC 2 Type II or ISO 27001 certificate, a penetration test summary and a current sub-processor list. How fast and how consistently a company answers that is a sales cycle input.

The outbound side compounds. Because SaaS vendors are themselves built on other SaaS, a technology company's customers are exposed to its fourth parties, and the sub-processor list is the mechanism by which that exposure is disclosed. Under GDPR, adding or replacing a sub-processor generally requires advance notice to customers and a right to object — which makes the list a contractual commitment, not a page on the website.

The numbers your team already knows.

Technology companies sit on both sides of TPRM — buyers of vendors, vendors to enterprise customers. Every customer security review is a sales blocker. Every sub-processor question is a trust signal you have to answer fast.

300+
Average vendors per growth-stage SaaS
Industry estimate
~85%
Of enterprise security questionnaires asking about your sub-processors
Industry estimate
4–6 weeks
Average enterprise security review cycle
Industry average

ARIA, REX, NOVA — your trust-as-a-product layer.

Three of The Agency's leads compress your enterprise security review and turn your own vendor stack into a story your customers can self-serve from.

ARIA avatar
ARIA
Trust & Evidence Intelligence

SOC 2 evidence, reused across every customer questionnaire. ARIA structures your evidence against the 157 Universal Controls, generates SnapShot summaries for prospects, and feeds your trust portal with live data.

What you get
  • Pre-fill 70%+ of customer security questionnaires automatically
  • Trust pages generated from live evidence, not stale PDFs
  • SnapShot summaries on demand for sales and procurement
REX avatar
REX
Outside-In & Fourth-Party Intelligence

Fourth-party exposure your competitors don't track. REX maps the vendors of your vendors — when one of them gets breached, you already know where it lands in your stack.

What you get
  • Fourth-party discovery — your supply chain, mapped
  • Continuous attack-surface monitoring of your own vendors
  • Breach signal correlated against vendor identifiers
NOVA avatar
NOVA
AI Vendor Relationship Manager

Your inbox stops being the bottleneck. NOVA chases your vendors for evidence and chases customer prospects for their security teams' questions — all without your team copying and pasting.

What you get
  • Vendor evidence collection across email, WhatsApp, in-app
  • Customer security review responses queued and tracked
  • Persistent identity — same NOVA, same vendor, same customer

Four shifts you'll feel on every enterprise deal.

Specific moments in the SaaS sales and supply-chain workflow where The Agency compresses what used to be the slow part.

Customer security reviews compress

ARIA pre-fills 70%+ of the questionnaire, NOVA chases the back-and-forth — what was a six-week slog turns into a one-day exchange.

Trust pages stay live, not stale

Generated from current evidence, not last quarter's PDF. Prospects self-serve, your sales team stops being the proxy.

Fourth-party exposure visible

When one of your sub-processors has an incident, you already know which of your customers asked about that exact vendor in their questionnaire.

Same evidence, multiple buyers

One evidence layer, every customer's questionnaire formats — no more re-answering identical questions in different templates.

We turned our enterprise security review from a six-week slog into a one-day exchange. The customers who used to slow our deals now self-serve from our trust pages.

AC
CTO
Series B SaaS

What technology teams ask us first.

Security reviews, sub-processors, and being assessed as often as you assess.

How do we answer customer security reviews faster?
Most of the delay is re-answering questions you have already answered, in a format you have not seen before. The fixes that work are structural: keep evidence mapped to controls rather than filed as documents, so any questionnaire format can be answered from the same source; publish a trust centre carrying the certificate, current sub-processor list, penetration test summary and standard answers, so the routine 80% never reaches a human; and hold a completed SIG or CAIQ so buyers who accept a standard format can be handed one immediately.
What is a sub-processor, and what are we obliged to disclose?
A sub-processor is a third party you engage that processes your customers' personal data — cloud infrastructure, support tooling, analytics, email delivery. Under GDPR Article 28 you need the controller's authorisation, and where that authorisation is general, you must give advance notice of additions or replacements and allow the customer to object. You also remain fully liable to the controller for the sub-processor's performance. In practice this means a maintained public list, a notification mechanism customers can subscribe to, and flow-down terms at least as protective as your own.
Do we need SOC 2 or ISO 27001?
Whichever your buyers ask for, which usually means SOC 2 Type II for a US customer base and ISO 27001 for a European or international one. Companies selling into both commonly end up with both, and the marginal cost of the second is lower than the first because the control set largely overlaps. A Type I is a point-in-time description and buys much less credibility than a Type II, which tests operation over a period — if you are choosing where to spend, spend on the observation window.
How do we find the SaaS nobody told us about?
Shadow SaaS is the normal condition, not an exception — the tools that reach data most directly are often the ones adopted fastest and with the least oversight. Discovery works from evidence you already hold: expense and card data, SSO and identity provider logs, DNS and egress traffic, and OAuth grants against your identity provider, which is the highest-signal source because it shows what has been given access to corporate data rather than merely what was paid for.

See it on your vendors.

Book a 30-minute call and we'll have NOVA, ARIA and REX produce a complete posture report on one of your live vendors inside 24 hours.